Shipping policy

Shipping Policy

Domestic Shipping (Saudi Arabia)

We ship across all regions of Saudi Arabia using trusted local courier.

  • Processing time: Orders are processed within 3-5 business days after payment confirmation. As a made-to-order brand, some items may require additional preparation time — this will be noted on the product page.
  • Estimated delivery: 2–5 business days after dispatch, depending on your region.
  • Major cities (Riyadh, Jeddah, Dammam): typically 2–3 business days.
  • Remote areas: may take up to 7 business days.
  • Standard shipping fee: [30] SAR 

Order Tracking

Once your order is shipped, you will receive a tracking number via SMS or email. You can track your order directly on the courier's website.

International Shipping

We currently ship to select international destinations. Delivery times and fees vary by destination and will be calculated at checkout. Please note that customs duties and import taxes are the responsibility of the recipient.

Important Notes

  • Orders are not processed on Saudi public holidays.
  • We are not responsible for delays caused by courier operations or customs clearance.
  • If your order is delayed beyond the estimated timeframe, please contact us info@mokanani.com.