Refund policy

Refund, Return and Cancellation Policy

Last updated: 16 September 2026

We want every MO KANANI order to arrive as expected. Please review the following policy before making a purchase.

Returns

You may request a return within seven (7) days of receiving your order.

To qualify for a return, the item must be:

Unworn, unused, unwashed and unaltered.
In its original condition and packaging.
Returned with all original tags attached.
Accompanied by the order number or proof of purchase.

Items showing signs of wear, washing, damage, staining, fragrance, alteration or removed tags may not be accepted.

To request a return, contact us at info@mokanani.com and include your order number, the item you wish to return and the reason for the return. Please wait for return approval and instructions before sending the item.

Non-returnable items

The following items cannot be returned unless they arrive defective, damaged or different from the agreed specifications:

Items customized or produced according to the customer’s personal measurements or specifications.
Altered or personalized items.
Items marked as final sale, where permitted by applicable law.
Items damaged through misuse or improper care.

A standard-size item is not considered customized solely because it was prepared after the order was placed.

Return shipping

For returns due to a change of mind, sizing preference or another reason not caused by MO KANANI, the customer is responsible for the return shipping cost.

If the item is defective, damaged upon arrival or incorrect, MO KANANI will cover the reasonable return shipping cost.

MO KANANI is not responsible for return parcels lost or damaged in transit when the customer arranges the shipment. We recommend using a tracked shipping service.

Refunds

Returned items will be inspected after they are received. If the return is approved, the refund will be issued to the original payment method within 7–14 business days.

Original delivery fees, if any, are non-refundable unless the order was defective, damaged, incorrect or cancelled before dispatch.

Your bank or payment provider may require additional time to display the refund in your account.

Defective, damaged or incorrect items

Please inspect your order upon delivery. If an item arrives defective, damaged or incorrect, contact info@mokanani.com as soon as possible, preferably within 48 hours, with:

Your order number.
A description of the issue.
Clear photographs or video showing the item and its packaging.

We will assess the issue and arrange an appropriate replacement, return or refund without limiting any rights provided under applicable Saudi law.

Exchanges

We do not currently offer direct exchanges. If you require another size or item, you may return the eligible item and place a new order, subject to availability.

Order cancellations

To request a cancellation, contact info@mokanani.com as soon as possible.

Orders may be cancelled for a full refund before they are dispatched. However, customized, altered or personalized orders cannot be cancelled once production or alteration has begun, except where the item is defective or does not match the agreed specifications.

An order that has already been dispatched must be handled as a return under this policy.

If MO KANANI cannot fulfil an order, the customer will be notified and the amount paid will be refunded to the original payment method.